Lock Voya with Face ID

On iPhone, the Voya iOS app can require Face ID (or Touch ID on older devices) before showing your data. This is useful if you share your phone, hand it to your kids occasionally, or just want a second layer between someone picking up your unlocked phone and seeing your weight history.

This is iOS-only. Web browsers have no equivalent API to lock a tab behind biometrics.

How to turn it on

1. Open the Voya iOS app.
2. Go to Profile → Security.
3. Tap Off on the "Lock with Face ID (iOS)" row.
4. iOS will ask permission to use Face ID for Voya. Allow it.
5. Confirm your face once to enable the lock.

The toggle flips to On. From this point forward, Voya is locked.

When the lock triggers

The Face ID prompt shows up in two cases:

• Cold start: opening Voya from the home screen after the app has been fully closed.
• Returning from background: if you switched to another app for more than 30 seconds, then came back.

A quick app-switch (less than 30 seconds, e.g. checking a notification) does not re-prompt, since fighting Face ID every 5 seconds gets old fast. The 30-second threshold matches what most banking apps do.

What happens if Face ID fails

If Face ID can't recognize you (sunglasses, mask, weird lighting), Voya stays locked and shows a Try again button. We don't sign you out, the lock is just a gate on top of your existing session. Tap the button to retry, or close the app and try later.

If you can't use Face ID at all (face injured, etc.), you can disable the lock from a browser:

1. Open app.voya.fit in a browser on any device.
2. Sign in with your email + password (or passkey).
3. Go to Profile → Security.
4. Tap On to turn the lock off.

Next time you open the iOS app, no Face ID prompt.

Disabling the lock

In Profile → Security, tap On to flip it back to Off. No verification needed to disable, since you're already past the lock if you're reading the settings.

Privacy

Face ID is enforced entirely on your device. Voya never sees your face data or biometric template, iOS handles all of that. We only get a yes/no answer from the iOS API.